fb009 Privacy Policy

// This Privacy Policy ("Policy") describes how fb009 ("fb009", "we", "us", "our") collects, uses, stores, and protects the personal information of users ("you", "Player", "data subject") who access or use the fb009 online gaming platform at https://fb009.app. This Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012, and its Implementing Rules and Regulations.

1. Introduction

fb009 takes the privacy and security of your personal data seriously. As a platform serving Filipino players across Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond, we understand the trust you place in us when you share your information. This Policy is designed to be transparent, straightforward, and compliant with Philippine data protection law.

By registering an account on fb009, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the fb009 Platform.

2. Data Controller

fb009 is the data controller responsible for your personal data collected through the Platform. As data controller, fb009 determines the purposes and means of processing your personal information. Our designated Data Protection Officer (DPO) can be contacted at the details provided in Section 16 of this Policy.

3. Personal Data We Collect

fb009 collects the following categories of personal data:

Category	Examples	Purpose
Identity Data	Full name, date of birth, government ID number	Account registration, KYC verification, age verification (21+)
Contact Data	Email address, mobile number, home address	Account communication, support, transaction notifications
Financial Data	GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank)	Processing deposits and withdrawals in PHP (₱)
Transaction Data	Deposit history, withdrawal records, bet history, bonus usage	Account management, regulatory compliance, dispute resolution
Technical Data	IP address, device type, browser, operating system, session logs	Security, fraud prevention, platform optimisation
Usage Data	Pages visited, games played, session duration, click patterns	Platform improvement, responsible gaming monitoring
Communications Data	Support chat transcripts, email correspondence	Customer service, quality assurance, dispute resolution

4. How We Collect Your Data

fb009 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the Platform, including through cookies, log files, and session tracking technologies.
• Third-party sources: Identity verification data from KYC service providers; fraud screening data from security partners; payment confirmation data from GCash, PayMaya, and banking partners.

5. Legal Basis for Processing

fb009 processes your personal data on the following legal bases under RA 10173:

• Contractual necessity: Processing required to fulfil our obligations under the fb009 Terms & Conditions, including account management, payment processing, and game operation.
• Legal obligation: Processing required to comply with applicable Philippine laws, including anti-money laundering regulations, gaming regulations, and tax obligations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

6. How We Use Your Personal Data

fb009 uses your personal data for the following purposes:

• Creating and managing your fb009 account
• Verifying your identity and age (21+ requirement) through KYC procedures
• Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank
• Providing customer support and resolving disputes
• Detecting and preventing fraud, money laundering, and other prohibited activities
• Monitoring gaming activity for responsible gaming purposes and applying player protection tools
• Complying with regulatory reporting obligations
• Sending transactional communications (deposit confirmations, withdrawal notifications, security alerts)
• Sending promotional communications where you have opted in
• Improving the Platform through analysis of aggregated, anonymised usage data

7. Data Sharing & Disclosure

fb009 does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:

• KYC and identity verification providers: To verify your identity and age as required by our compliance obligations.
• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers to process your financial transactions.
• Fraud prevention and security partners: To detect and prevent fraudulent activity, money laundering, and other prohibited conduct.
• IT and hosting providers: Cloud infrastructure and data hosting providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Where required by Philippine law, court order, or regulatory directive, including PAGCOR and the Anti-Money Laundering Council (AMLC).
• Professional advisers: Lawyers, auditors, and accountants where necessary for legal or compliance purposes, subject to professional confidentiality obligations.

All third-party service providers who process personal data on behalf of fb009 are required to implement appropriate technical and organisational security measures and to process data only in accordance with fb009's instructions.

8. International Data Transfers

Where personal data is transferred outside the Philippines to service providers or infrastructure located in other jurisdictions, fb009 ensures that such transfers are subject to appropriate safeguards consistent with RA 10173 and NPC regulations. This may include standard contractual clauses, adequacy decisions, or other approved transfer mechanisms. You may request information about the safeguards applicable to any specific international transfer by contacting our DPO.

9. Data Security

fb009 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS 1.3 encryption for all data in transit between your device and fb009 servers
• AES-256 encryption for sensitive data stored at rest
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Access controls limiting data access to authorised personnel on a need-to-know basis
• 24/7 security monitoring and intrusion detection systems

While fb009 takes all reasonable steps to protect your data, no internet transmission or electronic storage system is 100% secure. In the event of a personal data breach that poses a risk to your rights and freedoms, fb009 will notify the NPC and affected data subjects in accordance with the timeframes prescribed by RA 10173 and NPC regulations.

10. Cookies & Tracking Technologies

fb009 uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are used:

Cookie Type	Purpose	Duration
Strictly Necessary	Session management, authentication, security tokens	Session / up to 24 hours
Functional	Language preferences, game settings, UI personalisation	Up to 12 months
Performance	Anonymised platform analytics, error logging, load time monitoring	Up to 12 months

fb009 does not use third-party advertising or cross-site tracking cookies. You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may affect the functionality of the Platform.

11. Data Retention

fb009 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account and identity data: Retained for the duration of the account relationship and for a period of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• Support communications: Retained for two (2) years from the date of the last interaction.
• Technical and usage logs: Retained for up to twelve (12) months, after which they are anonymised or deleted.
• Marketing consent records: Retained for the duration of the consent and for one (1) year following withdrawal of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with fb009's data disposal procedures.

12. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by fb009:

• Right to be informed: The right to know what personal data fb009 collects and how it is processed, as set out in this Policy.
• Right of access: The right to request a copy of the personal data fb009 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to object: The right to object to the processing of your personal data on grounds of legitimate interests or for direct marketing purposes.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, please contact fb009's Data Protection Officer using the contact details in Section 16. We will respond to all verified requests within fifteen (15) business days in accordance with NPC guidelines.

13. Children's Privacy

The fb009 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. fb009 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the data, and report the matter as required by applicable regulations.

If you are a parent or guardian and believe that a minor has registered on the fb009 Platform, please contact our support team immediately so that we can take appropriate action.

14. Third-Party Links

The fb009 Platform may contain links to third-party websites or services for informational purposes. fb009 is not responsible for the privacy practices or content of any third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. This Policy applies solely to data collected through the fb009 Platform at https://fb009.app.

15. Updates to This Policy

fb009 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. When material changes are made, we will notify you via email or a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this Policy will always reflect the most recent revision.

Your continued use of the fb009 Platform following notification of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated Policy, you must cease using the Platform and may request account closure.

16. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact fb009's Data Protection Officer: